Terms and conditions

[cmplz-terms-conditions type="terms-conditions"]

Update: 10 October 2025

Article 1 - General provisions

These General Terms and Conditions of Sale (hereinafter the "GTCS") govern all contractual relations between Rocket Concept SRL, whose registered office is at Avenue Arnaud Fraiteur 15/23, 1050 Brussels, registered with the Crossroads Bank for Enterprises under number BE1028.988.668, acting under the trade name "BUSINESS ROCKET", and any natural or legal person (hereinafter the "Customer") requesting or having requested its services.

Any signature of a quotation, order form, contract or written acceptance (including by electronic means) implies the Customer's full and unreserved acceptance of these GCS.

No general condition of the Customer may derogate from them without the express written agreement of BUSINESS ROCKET.

These GTC apply to all services provided by BUSINESS ROCKET and, by extension, to the current or future business units of Rocket Concept SRL, insofar as they carry out related or complementary activities.

BUSINESS ROCKET acts in a partnership based on transparency, loyalty and contractual good faith. These conditions aim to define the rights and obligations of each party in an equitable manner, in compliance with the Code of Economic Law and good professional practice in the digital sector.

Article 2 - Definitions

• Customer: any contracting party or beneficiary of BUSINESS ROCKET's services.
• Contract: any contractual document binding the Parties (quotation, offer, order form, agreement, licence, etc.).
• Service: any intellectual, technical or material service provided by BUSINESS ROCKET (web creation, SEO, audiovisual, graphics, hosting, telecommunications, training, etc.).
• Deliverable: any tangible or intangible result or product delivered to the Customer (website, design, strategy, video, code, report, etc.).
• Material: any equipment or product supplied as part of a project.
• Subcontractor: any natural or legal person carrying out part of the assignment under the supervision of BUSINESS ROCKET.

Article 2 bis - Updates to the GTCS

These GCS may be updated at any time by BUSINESS ROCKET.

The new version comes into force as soon as it is published on the official website.

In the absence of any written objection from the Customer within 30 days, it is deemed to have been accepted and will apply to any new order or renewal.

Article 3 - Purpose and scope of services

The services covered include: communications, advertising, graphic design, website development, search engine optimisation (SEO), advertising campaigns (SEA, social ads), audiovisual production, strategy consulting, digital data processing, professional training and digital brand or trade name management.

Any service outside the scope of the initial contract will be subject to an additional quotation.

Deadlines are adjusted proportionally in the event of additions, delays or modifications attributable to the Customer.

Article 4 - Formation of the contract

The contract is deemed to have been formed as soon as :

• Signing the quotation or order form,
• Sending written confirmation (e-mail, form or electronic message),
• Or a deposit.

Offers are valid for 30 days, unless otherwise stated.

Prices are exclusive of VAT and may be revised prior to acceptance of the quotation.

Article 4a - Amendments and interim billing

In the event of a change in the scope of the assignment, any modification will be the subject of a contractual amendment or an additional estimate, subject to written approval.

Services may be subject to intermediate invoicing at defined milestones (analysis, prototype, partial deliverable, publication, maintenance, etc.). These milestones and deadlines will be specified in the quotation or service offer.

In the absence of explicit mention, the balance will be payable on final delivery of the project.

Article 5 - Data processing and RGPD compliance

BUSINESS ROCKET acts in compliance with the General Data Protection Regulation (GDPR - EU 2016/679).

Customer data is collected and processed solely for the purposes of contract performance, administrative follow-up and direct commercial communication.

No data is transferred to third parties without a legal basis or explicit consent.

Customers have the right to access, rectify, delete and port their data.

BUSINESS ROCKET implements technical and organisational measures in accordance with Article 32 of the RGPD, guaranteeing the confidentiality, integrity and availability of the data processed.

Any security incident will be notified to the Customer without undue delay.

BUSINESS ROCKET is committed to ensuring the security, confidentiality and integrity of the information processed as part of its services. In accordance with ISO/IEC 27001 best practice, the organisation has put in place an internal information security policy, a digital asset register and access control procedures.

These commitments are reviewed annually as part of the continuous improvement of its information security management system (ISMS). BUSINESS ROCKET also applies appropriate technical measures (strong authentication, encryption, regular back-ups) to protect the sensitive data of its customers and partners.

Article 5a - Subcontracting and processing agreement

BUSINESS ROCKET may entrust all or part of the performance of services to subcontractors offering sufficient guarantees (skills, security, RGPD compliance).

Where it acts as a subcontractor of the Customer within the meaning of Article 28 of the RGPD, a data processing agreement is deemed to be incorporated herein, specifying the obligations of security, confidentiality, assistance and return of data.

BUSINESS ROCKET keeps a register of its critical subcontractors and may, on reasonable request, provide an updated list.

Article 6 - Confidentiality

The Parties undertake to maintain mutual confidentiality with regard to all information, documents and data exchanged throughout the term of the contract and for five years after its termination.

However, the Customer authorises BUSINESS ROCKET to mention its name, logo and the nature of the project as a commercial reference, unless it objects in writing.

Article 6a - General obligations of the Customer

The Customer undertakes to use the services of BUSINESS ROCKET in compliance with the laws, regulations in force and the rights of third parties.

It guarantees the legality, compliance and lawfulness of the content, data, images, files, texts or services that it distributes, collects or offers via the digital tools made available to it (website, landing pages, forms, platforms, hosting, etc.).

The Customer undertakes not to damage the reputation or image of BUSINESS ROCKET by public comments or publications.

In the event of defamatory statements or communications likely to cause serious harm, the Customer will be given prior notice.

Failing withdrawal or rectification within seven days, BUSINESS ROCKET reserves the right to terminate the contract for serious misconduct and to seek compensation for the damage suffered.

The Customer is solely responsible for :

• The content it provides or publishes.
• Mandatory legal declarations (e.g. RGPD notices, consumer information).
• The commercial relationships it enters into with its own users or customers.

BUSINESS ROCKET cannot be held responsible for the consequences of fraudulent, abusive or illicit use of the services provided.

Article 7 - Intellectual property

7.1. Creations and deliverables : All the elements created, produced or developed by BUSINESS ROCKET (designs, codes, visuals, texts, strategies, videos, scripts, structures) remain its intellectual property until the complete payment of the sums due.

7.2. Transfer of rights : After full payment, BUSINESS ROCKET grants the Customer a non-exclusive, non-transferable right of use limited to the uses provided for in the contract. Any unauthorised reproduction, modification or distribution exposes the Customer to prosecution for counterfeiting (art. XI.165 of the Economic Law Code).

7.3. Tools, methods and frameworks : The tools, models, libraries, frameworks, templates, scripts and technical processes used are the exclusive know-how of BUSINESS ROCKET. No right of ownership or access to the source code is transferred.

7.4. Customer guarantees : The Customer guarantees that he holds all the necessary rights to the content he provides (texts, images, logos, videos, etc.) and releases BUSINESS ROCKET from any liability in the event of infringement of third party rights.

7.5. Technical restitution and data transfer : In the event of a technical transfer request (site, hosting, third party account, domain name, campaign or other digital asset), BUSINESS ROCKET may invoice processing costs including preparation, transfer, documentation, technical or administrative coordination time. No transfer can be carried out before full payment of the sums due. The technical costs of transfer, closure or reactivation are strictly limited to the time actually spent and the actual costs incurred, in accordance with Article VI.83, 17° of the Code of Economic Law prohibiting grossly disproportionate compensation.

Article 7a - Re-use of know-how

Regardless of any transfer of rights to use the Deliverables, BUSINESS ROCKET retains full ownership of its know-how, concepts, methods, structures, components, models, libraries, templates and codes developed or improved during the assignment.

It is free to re-use them for other customers, subject to confidentiality.

Article 7b - Complex digital deliverables

Complex deliverables (conversion tunnels, advertising campaigns, site profiles, referencing structures, customised strategies) are considered validated as soon as they are put online, in the absence of a written reservation with reasons within 10 working days.

Any modification or adaptation requested by the Customer after delivery will be subject to a specific quotation.

Optimisations or adjustments linked to technical developments (search engines, platforms, API, GMB, etc.) are not included in the initial service, unless explicitly stated.

Article 8 - Accounts, hosting and licencess

Unless otherwise stated, third party accounts (host, Google, Meta, analytics, search console, etc.) are created in the name of the Customer, who remains the owner and responsible for them. However, within the framework of management or service rental contracts, BUSINESS ROCKET can administer these accounts via its own professional accesses. In the event of termination, the migration or return of accesses may be subject to proportionate technical costs.

Software licences, themes, fonts, extensions or paid SEO tools are at the expense of the Customer, unless otherwise stated in the quotation. In the case of management by BUSINESS ROCKET via its own subscriptions (hosting, SEO tools, performance or security services), the Customer benefits from a non-exclusive right of use as long as the contract is in force. The withdrawal of these tools at the end of the contract may lead to a drop in performance or functionality, without BUSINESS ROCKET being held responsible for this.

The Customer is expressly informed that domain names may, depending on the case, be acquired in full ownership or made available under a rental contract. The terms and conditions of ownership are specified in the contract or quotation. In the event of rental, the domain name remains the exclusive property of BUSINESS ROCKET, unless explicitly repurchased.

Administrator identifiers are returned to the Customer on delivery against full payment. Any return or transfer at the end of the contract may give rise to reasonable technical transfer costs. BUSINESS ROCKET guarantees the technical compatibility of the tools used without guaranteeing the durability of the policies of third party editors. BUSINESS ROCKET cannot be held responsible for data loss if no backup contract has been explicitly signed.

Article 8a - Maintenance, assistance and exclusions

Unless otherwise stated, the maintenance service covers :

• Technical updates to the tools used (CMS, extensions, themes).
• Post-update compatibility checks.
• Level 1 technical support (via email, ticket or call).

Not included:

• Corrective action caused by the Customer or an unauthorised third party.
• Conflicts generated by non-validated modifications.
• Restores after data loss without an active backup contract.

Rocket Concept SRL endeavours to ensure a maximum response time of 72 working hours for any request for standard technical assistance, and of 24 working hours for any critical breakdown affecting the availability of a service hosted under its direct responsibility.

Article 9 - Commitments, limitations of liability and insurance cover

BUSINESS ROCKET is bound by an obligation of means, not of result. It undertakes to perform its services rigorously, loyally and professionally, in compliance with the quality standards applicable to its sector.

It may only be held liable in the event of proven professional misconduct directly attributable to its action or negligence. It cannot be held liable for events or damage beyond its control, nor for the consequences resulting from :

• Customer behaviour (e.g. delays, refusal to validate, incorrect use, involuntary deletion);
• A third-party service provider (e.g. web host, advertising agency, CMS, plug-in, external platform);
• Technical, regulatory or algorithmic changes occurring after the service has been provided;
• Or a case of force majeure recognised under Belgian law.

In any event, no compensation may be demanded in the absence of formal proof of direct negligence on the part of BUSINESS ROCKET.

9.1 - Limitation of liability

Unless otherwise specified in the contract, Rocket Concept SRL's liability is limited to the total amount excluding tax actually paid by the Customer for the assignment concerned.

This limitation does not apply in the event of fraud, gross negligence or a manifest breach of an essential obligation that has caused serious harm to the Customer.

In the event of a proven fault for which Rocket Concept SRL is liable, Rocket Concept SRL's professional liability insurance may be called upon, subject to the claim being duly reported.

9.2 - Referencing and performance

No guarantee can be given as to results in terms of positioning (SEO / SEA), visibility or lead generation, as these are subject to numerous external factors, including algorithms, competition and market dynamics.

BUSINESS ROCKET undertakes to use ethical, rigorous and up-to-date methods, but no reimbursement or compensation may be demanded once the obligation of means has been fulfilled.

9.3 - Suspension or withdrawal of third-party services

In the event of suspension, deletion or refusal of an account or a service by a third party platform (such as Google Business Profile, Meta, LinkedIn, etc.), BUSINESS ROCKET cannot be held responsible, unless negligence or manifest bad faith is demonstrated.

Any costs associated with reactivating, disputing or migrating these services shall be borne by the Customer, unless otherwise stipulated in the quotation or contract.

9.4 - Professional liability insurance

BUSINESS ROCKET is covered by professional civil liability insurance underwritten by ETHIAS, file no. 13582063.

This insurance covers in particular :

• Unintentional technical faults (configuration error, involuntary deletion, mishandling);
• Material or immaterial damage resulting from proven negligence (site inaccessibility, temporary operating loss, data corruption, etc.).

Amounts guaranteed :

• Up to €1,500,000 per claim ;
• Overall annual ceiling of €3,000,000 ;
• An excess of €250 applies per declaration.

The following are not covered: contractual disputes arising from a commercial disagreement, intentional or fraudulent acts, damage to reputation not linked to a technical fault, or any deliberate infringement.

Article 9a - Service level agreement (indicative SLA)

BUSINESS ROCKET undertakes to ensure, within the framework of its obligation of means, a diligent and professional follow-up of the services provided.

Unless otherwise stipulated in the contract or in a specific offer, the following indicative lead times apply:

• Standard or non-urgent requests: response within a maximum of seventy-two working hours from receipt of the request by e-mail or via Technical Support.
• Critical incidents affecting the availability of a service hosted under the responsibility of BUSINESS ROCKET: priority intervention and first response within a maximum period of twenty-four working hours.

These deadlines are indicative and do not constitute an obligation of result. BUSINESS ROCKET reserves the right to temporarily adapt these deadlines in the event of force majeure, exceptional overload or technical conditions beyond its control.

Any improvement or enhanced SLA may be the subject of a separate contractual amendment.

Article 10 - Acceptance, validation and delays

The Customer has 15 working days from delivery to formulate any written and reasoned reservation.

Once this period has elapsed, the deliverable is deemed to have been accepted without reservation, unless there is a proven major defect.

Failure by the Customer to meet the deadlines for validating or supplying the elements will result in an automatic adjustment to the schedule and costs.

BUSINESS ROCKET may suspend its services if no returns or necessary documents are received after 15 working days.

Article 11 - Duration, termination and reversibility

Unless otherwise stipulated, contracts are concluded for a fixed period or for a predefined period that may be tacitly renewed.

Either party may terminate the contract by registered letter or e-mail, giving two months' notice.

In the event of a serious breach, BUSINESS ROCKET may terminate the contract without notice after formal notice has remained without effect.

At the end of the contract, the Customer may request the return of his files and data subject to full payment of the invoices and compensation covering the transfer costs.

11 bis - Early withdrawal and transfer of ownership

In the case of a multiannual contract including the provision of a website or a digital device operated by BUSINESS ROCKET, the Customer has the possibility of terminating the contract early, subject to the following conditions:

11 bis.1 - The Purchase of the site (full transfer of ownership)

The Customer shall pay the entire outstanding balance of the initial contract. In return, BUSINESS ROCKET shall proceed with the complete transfer of the site (source files, database, configuration), as well as the lifting of the restrictions on use provided for in Article 11 ter. The transfer is carried out within a reasonable time from receipt of full payment.

11 bis.2 - The Termination without buyback (definitive closure without site transfer)

The Customer may terminate the contract without buying back the site. In this case, an indemnity will be invoiced.  for the technical costs of closure, de-installation, administrative management and restitution of third-party access, and will be limited to the time actually spent and the actual costs incurred.

The site and its technical elements then remain the exclusive property of BUSINESS ROCKET. However, the Customer retains all his rights on the domain names, professional e-mail addresses, the use of logos and graphics, Google accounts or third party services created in his name or under his management.

BUSINESS ROCKET undertakes to ensure a professional closing of the contract, respecting good technical practice and confidentiality.

Article 11 ter - Conditions specific to website rental

The following provisions only apply to website rental or telephone redirection services operated by BUSINESS ROCKET as part of a lead generation service or indirect exploitation of a site owned by BUSINESS ROCKET.

Website rental services constitute a contract for the temporary provision of a digital asset belonging to Rocket Concept SRL.

This B2B model is based on a logic of commercial partnership and not consumption within the meaning of Book VI of the Code of Economic Law.

11 ter.1 - Ownership : The website, the domain name, the design, the content, the associated telephone line and the monitoring tools (Google Analytics, call tracking, etc.) remain the exclusive property of BUSINESS ROCKET. The Customer only benefits from a temporary, non-exclusive and non-transferable right of use, limited to the duration of the contract.

11 ter.2 - Customer liability : The Customer is solely responsible for the services carried out with prospects or end customers put in contact via the rented site or the calls transmitted. BUSINESS ROCKET may under no circumstances be held responsible for a dispute between the Customer and a third party.

11 ter.3 - Customer reviews and reputation : Any content published online with the aim of damaging the reputation of the site, the telephone line or the associated brand (in particular via Google, Trustpilot, social networks or other platforms) may result in the immediate termination of the contract, without reimbursement or compensation.

11 ter.4 - Volume of leads and absence of guarantee The number of calls, requests or leads depends on natural positioning, the seasons, one-off marketing campaigns and other factors beyond our control. No guarantee of volume is provided, unless otherwise specified in the offer or signed quotation.

11 ter.5 - Royalty on use of image or trade name : Any use of the domain name, the logo, the visual of the Google listing or the graphic identity associated with the site or the leased line without written authorisation may be subject to a specific fee. This fee remains payable even in the event of termination of the contract if the use continues.

11 ter.6 - Non-competition and duplication : The Customer undertakes not to reproduce, copy or clone, in whole or in part, the architecture, content or identity of the rented site for its own needs or for a third party, throughout the duration of the contract and up to 12 months after its end.

11 ter.7 - Unilateral termination for breach of reputationn: In the event of recurrent negative feedback, breach of professional ethics or commercial behaviour damaging the reputation of the site, the GMB file or BUSINESS ROCKET, the latter reserves the right to terminate the contract without notice or compensation.

11 ter.8 - Transfer scale : Any request for the purchase or definitive transfer of the site, domain or associated elements will give rise to a specific estimate based on the estimated residual value, the technical costs incurred and any copyrights involved. The minimum fee for any transfer is capped at €1,500 excluding VAT, unless otherwise specified.

Article 12 - Rates, billing and payment

Prices do not include VAT.

Invoices are payable within 15 calendar days of issue.

Any delay shall automatically entail, after formal notice :

• A flat-rate indemnity of 15 % of the amount due (min. €65) ;
• Suspension after formal notice to the services concerned;
• Interest on arrears of 10 % per annum.

These penalties apply without notice, unless a written objection is made within 8 days.

Article 12a - Non-payment and suspension of services

In the event of non-payment for more than fifteen calendar days after the due date, a formal notice will be sent to the Customer in writing (e-mail or letter).

In the absence of regularisation within fifteen days of this formal notice, BUSINESS ROCKET reserves the right to partially or totally suspend the services in progress, or to temporarily deactivate access to the products concerned (sites, hosting, tools, campaigns, telephone line, etc.), without this constituting an abusive termination of the contract.

The cost of reconnecting, reconfiguring or technically reactivating the service will be borne by the Customer and will be invoiced separately.

Suspension of services or access in no way suspends the Customer's payment obligations, and the Customer remains liable for the sums due until the situation has been fully resolved.

Article 12b - Indexation and recurring services

12.1 Indexing : The prices of recurring services may be indexed annually, up to a maximum of 10 %, on the basis of changes in real costs (hosting, licences, salaries) or according to the health index published by the FPS Economy.

Any indexation in excess of 10 % must be expressly justified and communicated to the Customer at least thirty days before invoicing.

12.2 Recurring services : Hosting, domains, maintenance, monitoring, licences and SEO/ADS packages are invoiced annually in advance and renewed tacitly. The Customer may terminate the contract by giving two months' prior written notice. Any month started is due in full. Any early termination of recurring services may result in the loss of access to certain functionalities, performance or data linked to third party tools managed by BUSINESS ROCKET. No reimbursement will be made for losses of results or positioning linked to the withdrawal of these tools. Any non-payment will result in the immediate suspension of the services concerned.

Article 13 - Force majeure

The following are considered to be cases of force majeure: war, strike, epidemic, fire, breakdown, cyber-attack, government decision, natural disaster, or any external event making performance impossible.

Obligations are suspended without compensation for the duration of the force majeure. If the period exceeds six months, the contract may be terminated automatically.

Article 14 - Non-solicitation and professional ethics

The Customer shall refrain, for the duration of the contract and the following 24 months, from soliciting, recruiting or employing directly or indirectly an employee, service provider or partner of BUSINESS ROCKET without written authorisation.

Article 15 - Safeguard clause

The nullity of one clause does not affect the validity of the others.

The Parties undertake to replace it with a provision of equivalent effect.

Article 16 - Technological developments

Technical environments (CMS, APIs, hosting providers, networks, browsers, publisher policies) are constantly evolving.

BUSINESS ROCKET may adapt its configurations, methods or dependencies to ensure the security, durability and compatibility of the Deliverables.

These adjustments do not constitute a substantial change to the contract.

Article 17 - Compliance and reasonable audit

BUSINESS ROCKET ensures that its activities comply with Belgian and European regulations (RGPD, ePrivacy) and is aligned with good security practices (ISO/IEC 27001, Safeonweb).

Upon reasonable written request, BUSINESS ROCKET may provide evidence of the technical and organisational measures and commitments of its critical suppliers, subject to confidentiality obligations.

Article 18 - Applicable law and jurisdiction

This contract is governed by Belgian law.

Any dispute shall be submitted to the exclusive jurisdiction of the Brussels Commercial Court, unless otherwise stipulated. Amicable mediation will be preferred before any legal action. Any clause to the contrary in the customer's documents shall be deemed unwritten.

Article 18a - Professional mediation

Prior to any legal action, the Parties undertake to attempt amicable mediation via an approved service such as the Commission de Médiation pour le Consommateur, Mediante, or any other mutually agreed industry body. Mediation does not suspend performance of the contractual obligations.

Article 18b - Amicable settlement of minor disputes

For any dispute of less than €2,500, the Parties undertake to seek an amicable solution by exchange of e-mails or video within fifteen days of notification of the disagreement.

If no agreement is reached within this period, the mediation provided for in Article 18a may be initiated.

This procedure does not suspend the essential obligations of the Parties but demonstrates their willingness to resolve disputes in good faith, in accordance with article 5.73 of the Code of Economic Law.

Contact information :

Business Rocket® - Rocket Concept SRL
Avenue Arnauld Fraiteur 15/23, 1050 Brussels
VAT BE 1028.988.668

contact@businessrocket.be – 02 335 01 19